Terms & Conditions
These Terms govern your use of the Homy website, customer app, and provider app. By creating an account or booking a service, you agree to these Terms.
1. The Homy service
Homy is a marketplace that helps customers book home services and helps independent providers find nearby jobs. Homy is not the service provider. The provider who accepts your order performs the work.
Customers request a service, pay a booking fee, and a nearby available provider can claim and schedule the visit. After inspecting the job on site, the provider sets the final service price.
2. Accounts
- You must provide accurate information and keep your mobile number current.
- Customer and provider accounts are for the person or business that registered them.
- You are responsible for activity on your account, including OTP access to your phone.
3. Bookings and pricing
- A booking fee (shown in the app, typically 30 SAR depending on the service) is charged when you create a request.
- The booking fee is not the final job price. The provider confirms the price after the visit and inspection.
- You must be reachable at the booked address and time, and provide safe access to the work area.
- Providers must arrive as scheduled, confirm the visit in the app, and complete work professionally.
4. Refund and cancellation policy
If you are not satisfied, we will work to make it right or refund eligible amounts as described below.
- Free cancellation: You may cancel or reschedule up to 2 hours before the scheduled visit. In that case the booking fee is refunded to your Homy wallet.
- No provider accepted: If no provider claims the job, the booking fee is refunded to your wallet.
- Late cancellation: If you cancel within 2 hours of the visit, Homy may keep the booking fee as a cancellation charge.
- Unsatisfactory work: If you are not happy with completed work, contact support within 30 days. We may send another professional at no extra cost, or refund the service amount to your wallet after review.
- How refunds are paid: Approved refunds are credited to your Homy wallet first. If you need the money returned another way, email support@homy.com and our team will review the request.
- No refund: Booking fees or service amounts may not be refunded if the customer was absent, refused access, provided the wrong address, or cancelled after work had started without a quality issue.
Refund requests are handled through in-app support or support@homy.com. We aim to respond within 2 hours during business hours (Sunday - Thursday: 9:00 AM - 6:00 PM).
5. Payments and wallet
Booking fees, service charges, and refunds appear in your wallet history. Providers receive earnings according to completed jobs. Homy may adjust wallet balances to correct errors, reverse disputed charges, or apply approved refunds.
6. Acceptable use
You may not misuse the platform, post false job details, harass other users, or use Homy for unlawful work. We may suspend accounts that violate these Terms.
7. Liability
Providers are responsible for the quality of their work. Homy’s role is to operate the booking platform, matching, chat, and payments. To the extent allowed by law, Homy is not liable for indirect losses, delayed visits, or workmanship issues beyond the refund and re-service policy in section 4.
8. Changes
We may update these Terms from time to time. The latest version will be posted on this page with a new “last updated” date. Continued use of Homy after a change means you accept the updated Terms.
9. Contact
Questions about these Terms or a refund: support@homy.com, +966 800 123 4567, King Fahd Road, Al Olaya District, Riyadh 12213, Saudi Arabia.
See also our Privacy Policy.