Privacy Policy

1. Who we are

Homy is a home services platform operating in Riyadh, Saudi Arabia. We connect customers with verified nearby providers for electrical, plumbing, AC repair, carpentry, and similar jobs.

Contact: support@homy.com · +966 800 123 4567 · King Fahd Road, Al Olaya District, Riyadh 12213, Saudi Arabia

2. Information we collect

Depending on how you use Homy, we may collect:

• Account details: name, mobile number, and profile information used to create and verify your account by OTP.
• Location data: your address and map coordinates so we can match nearby providers and complete the job.
• Booking content: service category, description, photos, and voice notes you attach to a request.
• Orders and wallet activity: booking history, booking fees, service prices, and wallet transactions.
• Device and usage data: app interactions and notifications needed to operate the service.
• Support messages: information you send through the website contact form or in-app support.

3. How we use your information

• Process bookings and connect you with available providers within the matching radius.
• Show job details to the assigned provider, including location and customer contact needed to complete the visit.
• Process booking fees, wallet credits, and refunds.
• Send order updates, OTP codes, and service notifications.
• Prevent fraud, improve the platform, and respond to support requests.

4. How we share information

We share job-related details with the provider assigned to your order so they can schedule, visit, and complete the service. We do not sell your personal information. We may share data with payment, hosting, or SMS providers who process it only to operate Homy, or when required by law.

5. Payments and refunds

Booking fees and service payments are recorded against your Homy wallet and order history. If a refund is approved, it is typically credited back to your wallet. The full refund and cancellation rules are in our Terms & Conditions.

6. Data retention and security

We keep account, order, and wallet records for as long as needed to provide the service, handle disputes, and meet legal requirements. We use reasonable technical and organizational measures to protect your information, but no method of transmission is completely secure.

7. Your choices

You can update profile details in the app, turn off optional notifications where available, and contact us to request access, correction, or deletion of personal data, subject to records we must keep for orders and payments.

8. Contact

For privacy questions, email support@homy.com or write to us at King Fahd Road, Al Olaya District, Riyadh 12213, Saudi Arabia. Business hours: Sunday - Thursday: 9:00 AM - 6:00 PM.